PRIVACY POLICY

Last Updated: 12 August 2026

Ladlee (“Ladlee”, “we”, “us” or “our”) respects the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, interact with us online, make a purchase, contact us, or use any of our services.

By using our website or providing your information to us, you acknowledge this Privacy Policy.

1. Business Information

Legal Name: Ladlee
Business Type: Women’s Ethnic Wear Retailer
Registered/Principal Address: Kulwanti Niwash Near Kalyan Jewelers RPS More, Bailey Road, Patna, 801503
Website: ladleefashion.com
Email: ladleefashionpatna@gmail.com
Phone: 9031815087

2. Information We May Collect

Depending on how you interact with Ladlee, we may collect information such as:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Order and purchase information
• Product preferences
• Size or other information voluntarily provided by you
• Payment-related transaction information
• Customer support communications
• IP address, browser type and device information
• Website usage and interaction information
• Information collected through cookies and similar technologies

Where payments are processed through third-party payment gateways, Ladlee may not directly store your complete card, UPI, banking or other sensitive payment credentials.

3. How We Use Your Information

We may use personal information to:

• Process and fulfil orders
• Deliver products
• Process returns, exchanges or refunds
• Provide customer support
• Send order and transaction updates
• Respond to enquiries
• Maintain customer accounts
• Improve our products, website and services
• Prevent fraud and misuse
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements
• Send promotional messages, offers, collection updates or store announcements where permitted and, where required, with your consent

4. Marketing Communications

Where you have provided the necessary consent, Ladlee may communicate with you through SMS, WhatsApp, email, RCS, telephone or other communication channels regarding new collections, offers, events and store updates.

You may withdraw your consent or opt out of promotional communications through the unsubscribe/opt-out facility provided in the communication or by contacting us at [Email/Phone].

Withdrawal from promotional communications will not prevent us from sending necessary transactional communications relating to your purchases or requests.

5. Sharing of Information

We may share necessary information with trusted service providers involved in operating our business, including:

• Delivery and logistics partners
• Payment processors
• Website and hosting providers
• Customer communication platforms
• Analytics and technology providers
• Professional advisers
• Government authorities or regulators where required by law

We expect service providers processing personal information on our behalf to use it only for authorised purposes and to maintain appropriate safeguards.

Ladlee does not sell customers’ personal information to third parties for monetary consideration.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, measure performance and, where applicable, support advertising.

You may manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We use reasonable administrative, organisational and technical safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, fraud prevention and compliance with applicable legal obligations.

Information that is no longer required will be deleted, anonymised or otherwise handled in accordance with applicable law.

9. Your Rights

Subject to applicable Indian law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data processed by us
• Request correction, completion or updating of inaccurate information
• Request erasure of eligible personal information
• Withdraw consent where processing is based on consent
• Raise a grievance concerning our handling of your personal information

Requests may be submitted to [Privacy/Grievance Email Address].

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our products may include clothing suitable for younger customers; however, our website and online purchasing services are intended to be used by adults or under the supervision of a parent or lawful guardian.

We do not knowingly seek to collect children’s personal information contrary to applicable law.

11. Third-Party Services

Our website may contain links to or integrations with third-party websites, payment gateways, social media platforms or other services.

Their privacy practices are governed by their own policies. Ladlee is not responsible for the privacy practices of independent third-party services.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.

The updated version will be published on our website with the revised “Last Updated” date.

13. Contact & Grievance

For privacy questions, requests or grievances, please contact:

Ladlee
Kulwanti Niwash Near Kalyan Jewelers RPS More, Bailey Road, Patna, 801503
Patna, Bihar, India
Website: ladleefashion.com
Email: ladleefashionpatna@gmail.com
Phone: 9031815087