TERMS & CONDITIONS

Last Updated: 12 August 2026

Welcome to Ladlee.

These Terms & Conditions (“Terms”) govern your access to and use of Ladlee’s website, online services and purchases made through our website.

By accessing our website, creating an account or placing an order, you agree to these Terms.

1. About Ladlee

Legal Name: Ladlee
Business: Women’s Ethnic Wear Retailer
Location: Kulwanti Niwash Near Kalyan Jewelers RPS More, Bailey Road, Patna, 801503
Website: ladleefashion.com
Email: ladleefashionpatna@gmail.com
Phone: 9031815087

2. Products

Ladlee offers women’s ethnic and fashion products, which may include sarees, suits, kurtis, lehengas, dress materials and related apparel or accessories.

We make reasonable efforts to display product colours, designs, fabrics and other details accurately.

However, actual colours may vary slightly because of photography, lighting and differences between device displays.

For handcrafted, embroidered, printed, dyed or artisan-made products, minor variations may occur and can be part of the nature of the product.

3. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee availability until the order has been successfully placed and confirmed.

If a product becomes unavailable after an order is placed, we may contact you regarding an alternative, cancellation or refund, as applicable.

4. Pricing

Prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges or other charges will be shown as required during the purchase process.

We reserve the right to correct genuine pricing, typographical or technical errors. Where such an error affects an order already placed, we will contact the customer before proceeding where appropriate.

5. Orders

An order is subject to acceptance and product availability.

We may refuse or cancel an order where reasonably necessary, including in cases involving:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Suspected fraudulent activity
• Incorrect or incomplete delivery information
• Technical errors
• Legal or regulatory requirements

Where payment has already been received for an order cancelled by Ladlee, the applicable amount will be refunded according to the relevant payment method and refund process.

6. Payments

Available payment methods may include UPI, debit/credit cards, net banking, digital wallets, Cash on Delivery or other methods displayed during checkout.

Payments may be processed by independent third-party payment service providers.

Ladlee is not responsible for delays or failures caused solely by a customer’s bank, card issuer, UPI provider or independent payment service provider, subject to applicable consumer law.

7. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated during checkout.

Actual delivery times may vary depending on:

• Customer location
• Product availability
• Courier operations
• Public holidays
• Weather or transportation disruptions
• Events outside our reasonable control

Estimated delivery dates are estimates and not guarantees unless expressly stated otherwise.

Customers are responsible for providing complete and accurate delivery information.

8. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by Ladlee’s applicable Return, Exchange & Refund Policy, available on our website.

Customers should review that policy before making a purchase.

Products must satisfy the eligibility requirements stated in that policy.

Nothing in these Terms is intended to restrict rights or remedies available to consumers under applicable Indian consumer protection law.

9. Cancellation

Orders may be cancelled where the cancellation option is available and subject to the stage of order processing.

Once an order has been dispatched, cancellation may not be possible and the applicable return policy may instead apply.

If Ladlee cancels a prepaid order, the applicable refund will be initiated to the original payment method or otherwise processed in accordance with applicable law and our refund procedures.

10. Promotions and Discount Codes

Promotional offers, coupons, sale prices and discount codes may be subject to separate conditions.

Unless otherwise specified:

• Offers cannot be combined
• Offers may be valid only during the stated period
• Certain products or categories may be excluded
• A minimum purchase value may apply
• Offers may be subject to stock availability

The specific terms communicated with an offer will apply to that promotion.

11. Intellectual Property

The Ladlee name, branding, website design, photographs, graphics, videos, product descriptions and other original website content owned or licensed by Ladlee are protected under applicable intellectual property laws.

Users may not copy, reproduce, republish, commercially exploit or distribute protected Ladlee content without appropriate authorisation.

12. Acceptable Use

You must not:

• Use the website for unlawful purposes
• Attempt unauthorised access to our systems
• Introduce malicious software or harmful code
• Interfere with website security or operation
• Misuse promotional offers
• Place fraudulent orders
• Impersonate another person
• Use website content in violation of applicable intellectual property rights

13. Customer Information

You are responsible for ensuring that information supplied while placing an order or creating an account is accurate and complete.

If your contact or delivery details change after placing an order, please contact us as soon as possible.

14. Limitation of Liability

To the extent permitted by applicable law, Ladlee will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control or from misuse of the website.

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under Indian law.

15. Third-Party Services

Certain services, including payment processing, shipping or external website functionality, may be provided by independent third parties.

Use of those services may also be subject to the relevant third party’s terms and policies.

16. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Indian law.

Please review our Privacy Policy before submitting personal information.

17. Changes to These Terms

Ladlee may update these Terms from time to time.

Any updated Terms will be published on our website with the revised “Last Updated” date. Changes will apply prospectively as required by applicable law.

18. Governing Law & Disputes

These Terms are governed by the laws of India.

Subject to applicable consumer protection laws and any jurisdiction that cannot legally be excluded, disputes relating to these Terms or the use of our services will be subject to the appropriate courts and legal forums having jurisdiction in Patna, Bihar, India.

Nothing in this clause limits a consumer’s statutory right to approach an appropriate Consumer Commission or other competent authority.

19. Contact Us

For questions, complaints or assistance relating to orders or these Terms, contact:

Ladlee
Kulwanti Niwash Near Kalyan Jewelers RPS More, Bailey Road, Patna, 801503

Customer Care: 
Email: Ladleefashionpatna@gmail.com